Donald Semple

419 Crimson Dr NE #24

Cedar Rapids, IA  52402

319 533 5149

don.semple@gmail.com

 

QUALIFICATIONS:  28 years of Project Management experience including: Call Center Admin,  Office design and build outs, outside and inside plant construction, and many areas of project/ program development and implementation including;  1) Interior hospital construction, 2) Trouble handling policies and procedures, 3) Wireless applications, 4)ACD routing, 5) Data room design and installation, 6) Fiber Optic install and management. 6) 24x7 On Call operations, 7) Outside and Inside Plant (OSP/ISP) utility construction.

 

20 years of experience supporting and using multi-vendor operating systems, including WIN95, WIN98, WINNT, WIN2K, XP, Vista, Win7 , Win 8, Ubuntu and MAC. Expert in MS Office Suite (Word, Excel, Powerpoint, MS Project), FOA Certified Fiber Optic Technician

 

I have the ability and program to double the sales production of any call center sales associate, either inbound or outbound, within 30 days.

 

Seasoned “Road Warrior”, logging nearly 3 million miles of business travel over the past 20 years.

 

Over the past 40 years, I have acquired a high level of skill in construction, sales and information technology (IT) which allows me to have a greater understanding and insight into many levels business operations.

 

I am able to work with general and sub-contractors in order to communicate and meet project details and timelines.  I also am able to create job specific request for quotes (RFQ) and business requirements documents (BRD) that communicate the details of the job.  This allows contractors to properly and accurately bid work.

 

ACCOMPLISHMENTS: Served as the project lead of the sale of Verizon Communication Tele-Relay Services. I was ultimately responsible for working with Verizon Executive Legal staff, the Public Utility Commissions in the States of California, Tennessee, Maryland, Arizona and Florida to approve the sale.  The sale took nearly two years to complete.

 

I successfully managed the OSP/ISP construction of 10 telecommunication huts and 132 hospitals and clinics in Eastern Iowa and Western Illinois. All aspects, including inside and outside plant construction, of the project were completed ahead of schedule.

 

Developed and delivered a call center sales training program that generated an increase in sales by 200%.

 

 

Developed and implemented trouble handling procedures for 7 MCI Operator Services Centers. I was responsible for monitoring and managing the performance of 1500 desktop PC’s, associated networking hardware, software and peripherals, along with the production output of more than 700 employees. 

 

 

 

 

EXPERIENCE:09/2011 to Present: Fiberutilities Group

·               Fiber Optic Field Construction Manager. I work with outside plant (OSP) and inside plant (ISP) contractors to design and identify backbone and metro fiber optic routes to 130 plus hospitals and clinics located in Western Illinois and Eastern Iowa.  Publish RFQ’s to qualified contractors. Oversee the Installation fiber optic network equipment, fiber and copper cable, conduct OTDR and light tests, and assist with trouble-shooting network outages. I am responsible for creating, scheduling, tracking and reporting on all aspects of the project to upper management teams at both the vendor and internal corporate level.

 

07/2008 to 09/2011: Guaranteed Technology Solutions, LLC

·               Contractor for installing and repairing equipment such as, PBX, switch, router, wireless installations, desktop support (WIN 7, XP, Vista, Mac),  Repair of HDTV and PC, network cabling, POS systems, etc., through  three contracting firms Onfroce, Nexicore and Install It Today.

 

03/1986 to 07/2009: Verizon Businesses (Formerly MCI)

   Sr. Project Manager Verizon Business New Enterprise Services, October 2008 – July 2009

·               Researched new call center business opportunities for Verizon Business. This included turn-key solutions to small and medium business and contract services for major corporations.  Main focus was on offering VoIP solution that allow flexibility and call handling efficiencies.

 

   Project Manager, Verizon Business Tele-Relay Services, June 1996 – October 2008

·               Served as single point of contact for the build out of 8 domestic call centers and one off shore center to support tele-relay services for the deaf.

·               AVAYA Administrator for two networked S8700 ACD switches handling nearly 60,000 calls per day. Responsible for all adds/moves/deletion of extension. 

·               Other PM responsibilities include; Developing RFQ’s, selecting sub contractors, i.e., electricians, architects, furniture installers, movers, etc..  

 

   Project Manager, MCI International, March 1994 – June 1996

·               Gathering data and telecommunication requirements for International Call Centers

·               Assisting with developing and delivering call handling training materials

·               Assisted with the build out, moves, add and deletes of 7 operator service call centers

·               Served as NOC Senior Manager supporting 7 Call Centers.

 

   Manager II, MCI Operator/Customer Services, February 1993 – March 1994

·               Lead install tech for PBX and ACD

·               Design extension layout for MCI customer service

·               Monitored system service levels 

 

EDUCATION:

·                          Upper Iowa University, Business Administration Studies

·                          University of Phoenix – Business Studies

·                          Associate Degree in Management, Western Iowa Tech Community College

·                          Carpentry studies, Western Iowa Tech Community College

·                          Dale Carnegie Sales Training

 

CERTIFICATION:

·               FOA Certified Fiber Optic Technician (CFOT)

 

References available upon request.